Chapter 14: DMAIC — A Structured Approach | Mastering Problem Solving Toolkit
What is wrong? Use data. State the current state vs. the desired state. No causes or solutions yet.
Specific, Measurable, Achievable, Relevant, Time-bound. Example: "Reduce defect rate from 4.2% to <1.0% by [date]."
| Role | Name | Department | % Time Committed |
|---|---|---|---|
| Champion / Sponsor | |||
| Black Belt / Project Lead | |||
| Team Member | |||
| Team Member | |||
| Team Member | |||
| Process Owner | |||
| Finance Representative |
| Phase | Key Deliverables | Planned Start | Planned End | Status |
|---|---|---|---|---|
| D Define | Charter, SIPOC, VOC | |||
| M Measure | Data collection, baseline, MSA | |||
| A Analyze | Root causes, data analysis | |||
| I Improve | Solutions, pilot, validation | |||
| C Control | Control plan, SOPs, handoff |