8D Problem Solving Report
Chapter 13: The 8D Method | Mastering Problem Solving Toolkit
8D Report #:
Date Opened:
Date Closed:
Customer / Originator:
Part / Process / Product:
Priority: ☐ Critical ☐ High ☐ Medium
D1
Build the Team
Who has the knowledge and authority to solve this?
Team Champion / Sponsor:
Team Members (Name / Role / Department):
D2
Describe the Problem
What, When, Where, Who, How many — use facts and data
Problem statement (specific, measurable, fact-based):
When first detected:
Quantity affected:
Estimated cost / impact:
Customer impact:
D3
Interim Containment Action (ICA)
Stop the bleeding NOW — protect the customer while the real fix is found
Containment action(s) implemented immediately:
ICA implemented by:
Date / Time implemented:
Verification that ICA is effective:
D4
Identify Root Cause(s)
Why did the problem occur? Why wasn't it caught?
Root cause of occurrence (why it happened):
Root cause of escape (why it wasn't caught / detected earlier):
Method used to find root cause: ☐ 5 Whys ☐ Fishbone ☐ FTA ☐ Other:
D5
Choose Permanent Corrective Action (PCA)
Select and verify the best permanent solution
Permanent corrective action selected:
How was it verified / tested before full implementation?
Expected result:
D6
Implement and Validate Permanent Corrective Action
Execute, measure, and confirm the fix works
Implementation steps and dates:
Baseline measurement:
Result after PCA:
ICA removed on:
Confirmed effective? ☐ Yes ☐ No
D7
Prevent Recurrence — Systemize the Fix
Update systems so the problem cannot return
Documents / SOPs / Work Instructions updated:
Control plan / FMEA updated:
Training completed (who / when):
Similar processes reviewed and updated:
D8
Congratulate the Team
Recognize contributions and share lessons learned
Key lessons learned from this 8D:
How lessons will be shared (team meeting / bulletin / newsletter):
Team recognition planned:
Sign-Off
Team Lead:
Date:
Quality / Engineering:
Date:
Manager / Champion:
Date: