Chapter 12: The PDCA Improvement Cycle | Mastering Problem Solving Toolkit
Define the problem, analyze the root cause, and design the solution
Implement the plan on a small scale — pilot first, then roll out
Measure results — did the solution work? Compare to baseline
Decision: ☐ Proceed to Act (it worked) ☐ Return to Plan (adjust and try again)
If it worked — standardize and sustain. If not — start the next cycle