Chapter 2: Problem-Solving Fundamentals | Mastering Problem Solving Toolkit
Use this tool when you have multiple problems and limited time. Rate each problem by Impact (how much it costs or hurts) and Ease of Fix (how hard it is to solve). Then plot them in the matrix below to decide where to focus first.
Step 1 — List Your Problems
#
Problem Description
Impact (1–5) 1=Low, 5=Critical
Ease of Fix (1–5) 1=Hard, 5=Easy
1
2
3
4
5
6
7
8
Step 2 — Plot Them in the Matrix
Write each problem number in the correct quadrant based on your ratings above.
HARD TO FIX (1–2)
EASY TO FIX (4–5)
HIGH IMPACT (4–5)
Plan Carefully
High impact but hard to fix. Plan well, allocate resources, tackle after quick wins.
★ DO FIRST — Quick Wins
High impact AND easy to fix. Focus here for maximum ROI. Put 80% of your effort here.
Usually Skip
Low impact and hard to fix. Not worth your time right now.
Do When You Have Time
Low impact but easy to fix. Handle between bigger projects.
LOW IMPACT (1–3)
Step 3 — My Priority Order
1st:
2nd:
3rd:
4th:
5th:
6th:
Questions to Ask When Prioritizing:
What's the impact? (cost, safety risk, customer effect, time lost)
Is it getting worse over time?
Can we actually fix it with our available resources?